Refund policy

Effective Date: 6/27/2025

We want you to love your HiGroov experience. If something isn’t right, here’s how we handle returns and refunds:

1. Order Requirements

To qualify for a return, the following conditions must be met:

  • The order must be your first purchase of this product from our online store (unless the product arrives damaged).

  • The product must be returned at least ¾ full.

  • The return request must be submitted within 14 days of delivery.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please take pictures of your order and contact us immediately. We’ll replace the product or issue a refund at no cost to you.

3. How to Start a Return

To request a return, email us at higroovin@higroov.com with your order number, photos (if applicable), and reason for return. We’ll provide instructions and a return address.

  • Customers are responsible for return shipping costs unless the return is due to our error.

4. Refunds

Once we receive and inspect your return, we’ll notify you if it has been approved. If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Final Sale Items

Discounted, promotional, or sample items are final sale and not eligible for return or refund.

6. Questions

Need help? Reach us anytime at higroovin@higroov.com.